Company description::
About Xceed Contact Center:
Xceed Contact Center is one of the largest contact centers in Africa and the Middle East with a capacity of 1,200 seats. Xceed provides business process outsourcing services to commercial and government clients, including a number of offshore Fortune Global 500 companies around the world like Microsoft, Oracle, General Motors, and many more. It currently manages programs for clients covering four (4) different continents, in 8 different languages. Xceed is the first and only COPC 2000® certified contact center in Africa, Middle East, and Southern Europe.
In addition, Xceed is the first and only Customer Operations Performance Center (COPC-2000®) to be certified in Africa, Middle East, and the Southern European continent. The certification conferred by the Customer Operations Performance Center (COPC®) Inc., certifies that Xceed customers receive prompt professional information support and services. Xceed recently obtained its ISO 14001: 2004 Environmental Management Standard and OHSAS 18001:1999 Occupational Health and Safety Management Systems Certifications in addition to the COPC-2000® Certification and the ISO 9001:2000 Quality Management System Certification. |
