Touch Asia Contact Solutions (Phils), Inc. |
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Company description::
Touch Asia, a leading provider of call center facilities management and international telecommunication services has announced a tie-up with Asian Call Centres, a leading call center recruitment business to provide a new service called “Safe Switch”. Safe switch is a solution for call centers looking to relocate to The Philippines from India but has also attracted major interest from in-house and outsourced call centers looking to relocate from The United States, United Kingdom and Australia.
The service is aimed at helping companies improve the quality of their offshore operations by moving them from India to The Philippines. The key to “safe switch” is that it is a no-risk, no investment solution which provides immediate returns and maximum flexibility to the client. A number of businesses are looking to move operations away from India but have to ensure continuity in their service provision. Safe switch can provide a working call center complete with trained agents and the entire required infrastructure within 48 hours. In extreme circumstances, it could be done even faster!
Safe switch is a flexible service offering which includes the provision of facilities and trained staff. It is backed by a “joint tactical operations team” at the two companies which ensures that everything is ready in record time. The client brings the business requirement, their own processes, the product/service specific training and in some circumstances the management although “safe switch” can provide the entire management if required.
Safe switch can cater for call centers from 1 person to 100 people. It’s totally flexible and can be increased at short notice. Everything is ready to run! There is no need for co-ordination with the telecommunications company because Touch Asia are the telecommunications company in the US who provide services within their managed facilities and to a large number of offshore call centers in Metro Manila thru a US interconnection.
Touch Asia’s General Manager, Allan Ebue, believes that the solution is also a great fit for existing call centers in The Philippines who want to be able to expand quickly. “So much time and energy is spent setting up facilities. Whenever a new center is set-up, there is always a long time to set up and test facilities. Our facilities have already been set up and both the facilities and agents have already been extensively tested so our clients can focus on the bigger picture”.
Asian Call Centres offer open recruitment days every week day between 9am-6pm at Yapster, 5th Floor, LePanto Building, 8747 Paseo De Roxas, Makati City. Successful applicants are given free training in English and communication skills so that they are fully ready for the clients of safe switch.
For the past 3 years, The Philippines has proven to be the number 1 country in Asia to provide offshore English speaking call center solutions outpacing India in key areas such as English, standard of agents, telecommunications and quality of local management.
2003 2002 2001
Philippines 1 1 1
Sri Lanka 2 3 3
India 3 2 2
Malaysia 4 4 4
Nepal 5 5 5
Pakistan 6 6 7
Singapore 7 15 15
Bangladesh 8 7 6
China 9 8 8
Indonesia 10 9 9
Myanmar 11 14 14
Hong Kong 12 16 16
Thailand 13 10 10
South Korea 14 17 17
Vietnam 15 11 11
Japan 16 18 18
Cambodia 17 12 12
Taiwan 18 19 19
Laos 19 13 13
Source: Asian Call Centre Review (Overall Positions 2003, 2002, 2001)
The tie-up between Touch Asia and Asian Call Centres is a natural progression for the two companies as Asian Call Centres have already successfully recruited a number of agents for the clients of Touch Asia. Both companies share similar visions in promoting both quality and in providing innovative solutions to improve the business of their clients.
Further information about Touch Asia is available at www.touchasia.com. Further information about Asian Call Centres recruitment services is available to www.asiancallcenters.com
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