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Company description::
New Network Maintenance Service Reduces Customers’ Operating Costs
European PTT and Prominent California Academic and Research Networking Organization among Initial Customers
BROOMFIELD, Colo., February 3, 2004 – Level 3 Communications, Inc. (Nasdaq:LVLT) today announced that it has launched a new technical field support service for its colocation and dark fiber customers in the U.S. and Europe.
Called (3)TechSM, the new service takes advantage of Level 3’s world-class field service organization to satisfy customers’ critical network maintenance requirements. The services are provided exclusively by Level 3 technicians 24 hours a day across the entire Level 3 network footprint, including on-net customer-controlled facilities. (3)Tech service is available in hundreds of facilities in more than 70 cities.
A European PTT and the Corporation for Education Network Initiatives in California (CENIC) are among the initial customers of the (3)Tech service.
“We believe that (3)Tech represents a significant shift in the way network service providers deliver technical field support to colocation and dark fiber customers,” said Steve Liddell, senior vice president of Transport and Infrastructure Services for Level 3.
“Unlike typical third-party services, the (3)Tech service reduces network maintenance costs because it’s a pay-by-the-hour solution that leverages Level 3’s unmatched field service organization to meet customers’ network maintenance requirements around the clock,” added Liddell. “As a result, we think the (3)Tech service will become a key competitive advantage for Level 3 in much the same way that ONTAPSM and our softswitch-based data and voice platform have.”
CENIC, a (3)Tech, dark fiber and colocation customer, is a not-for-profit corporation that represents the common interests of California's higher education academic and research communities in achieving robust, high capacity Internet communications services.
“We selected Level 3 as our field services provider because of the company’s competitive pricing, service availability in all our required geographical areas, and the broad services Level 3 offers,” said Jim Dolgonas, chief operations officer for CENIC. “Level 3 was uniquely positioned to offer a support program that allows us to streamline and strengthen, in a very cost effective manner, the management of network operations for our statewide education and research network.”
The (3)Tech service will be sold directly by Level 3’s sales force and through resellers and partners. The services offer the following features and benefits to customers:
● (3)Tech reduces customers’ operating costs by using the technical expertise of Level 3’s field services organization.
● Customers pay by the hour for the time a field technician is working on their equipment, rather than pay a fee based on the number of pieces of equipment potentially covered.
● Service provides “24 x 7 x 365” support that interfaces directly with the customer’s network operations center.
● Covers all facilities on the Level 3 network, as well as on-net customer locations.
● Technicians are Level 3 employee-owners that are trained to service both customer and Level 3 equipment.
● Level 3’s technicians employ advanced procedures and standards that are applied uniformly in the U.S. and Europe.
Special (3)Tech and Colocation Offers
New (3)Tech customers who sign a service contract by June 30, 2004 will receive a 30 percent discount off the standard 20-hour per month package for a three-month period. New colocation customers who sign a service contract by June 30, 2004 will receive 10 hours of complimentary (3)Tech service each month for a duration of three months. These two offers cannot be combined. Please visit http://www.level3.com/2536.html
to take advantage of these offers or to get more information.
About Level 3 Communications
Level 3 (Nasdaq:LVLT) is an international communications and information services company. The company operates one of the largest Internet backbones in the world, is one of the largest providers of wholesale dial-up service to ISPs in North America and is the primary provider of Internet connectivity for millions of broadband subscribers, through its cable and DSL partners. The company offers a wide range of communications services over its 22,500 mile broadband fiber optic network including Internet Protocol (IP) services, broadband transport and infrastructure services, colocation services, and patented Softswitch managed modem and voice services. Its Web address is www.Level3.com.
The company offers information services through its subsidiaries, Software Spectrum and (i)Structure. For additional information, visit their respective Web sites at www.softwarespectrum.com and www.i-structure.com.
The Level 3 logo is a registered service mark and (3)Tech and ONTAP are service marks of Level 3 Communications, Inc. in the United States and/or other countries.
Forward Looking Statement
Some of the statements made by Level 3 in this press release are forward-looking in nature. Actual results may differ materially from those projected in forward-looking statements. Level 3 believes that its primary risk factors include, but are not limited to: changes in the overall economy relating to, among other things, the September 11 attacks and subsequent events, substantial capital requirements; development of effective internal processes and systems; the ability to attract and retain high quality employees; technology; the number and size of competitors in its markets; law and regulatory policy; and the mix of products and services offered in the company's target markets. Additional information concerning these and other important factors can be found within Level 3’s filings with the Securities and Exchange Commission. Statements in this release should be evaluated in light of these important factors.
Level 3 contacts:
Media:
Josh Howell
720/888-2517
Paul Lonnegren
720/888-6099
Investors:
Robin Grey
720/888-2518
Sandra Doyle
720/888-2501
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